Support

Need help with Brief?

Email support@briefhq.ai. We aim to respond within 24 hours on business days.

Contact Support Read the Docs

What we help with

  • Getting started

    Setting up your workspace, connecting your first integrations, and onboarding your team.

  • Web app & account access

    Login issues, workspace settings, team membership, and navigating Brief.

  • MCP server & CLI

    Installing and configuring Brief's MCP server and CLI for Cursor, Claude Code, Windsurf, or any MCP-compatible assistant.

  • Integrations

    Setting up and troubleshooting Slack, GitHub, Linear, Jira, Notion, Google Workspace, and other connections.

  • Bugs & unexpected behavior

    Something not working as expected? Send us a short repro and we'll dig in.

  • Billing & account

    Plan changes, invoices, payment methods, and other account questions.

About Brief

Brief helps teams and AI agents stay aligned from vision to impact by capturing product decisions from the tools they already use and making that context searchable and actionable.

See how Brief works About the team

Frequently asked questions

How do I report a bug or request support?

Email support@briefhq.ai with a short description of the issue, what you expected to happen, and any relevant screenshots or logs.

I'm having trouble with an integration. What should I include?

Please include the integration name, your workspace or account context, any error messages, and steps to reproduce the issue.

What is Brief and how does it work?

See the What is Brief section on our homepage and the product FAQ for answers to common questions about the product, integrations, and workflow.

Where can I find documentation?

Our documentation covers setup, integrations, MCP and CLI usage, and product concepts.

How do you handle my data?

See our Privacy Policy and Terms of Service. For security details and subprocessor information, visit our Trust Center.