Fathom Integration

Fathom provides high-quality customer research signals from meeting recordings. It's a simpler alternative to Fireflies with excellent AI-generated summaries.

What data does Brief extract?

• Meeting Transcripts — Full conversation content
• AI Summaries — Fathom's structured summaries
• Action Items — Tasks identified during meetings
• Research Signals — Customer pain points and feature requests

Why should I connect Fathom to Brief?

Customer Research

Extract themes from sales calls, support calls, and user interviews automatically.

High-Quality Summaries

Fathom's AI summaries are already structured, making extraction more accurate.

Simpler Setup

Unlike Fireflies, Fathom uses simple OAuth—no webhook configuration needed.

How do I set up this integration?

Steps

1. Go to Integrations in Brief
2. Find Fathom and click Connect
3. Authorize Brief in Fathom's OAuth flow
4. Done! Brief starts syncing immediately

No API keys, no webhooks—just one click.

What happens after I connect?

After connecting:

1. Initial sync — Brief fetches recent recordings (1-2 minutes)
2. Research extraction — AI agents analyze transcripts for themes
3. Webhook registration — Brief subscribes to new recordings
4. Continuous sync — New recordings arrive automatically

Common Issues

"No calls synced"

Cause: Fathom hasn't recorded any meetings yet Fix: Ensure Fathom is recording meetings (not just scheduled). Check Fathom settings to enable recording for all meetings.

"Missing transcripts"

Cause: Fathom subscription doesn't include transcription Fix: Check your Fathom subscription plan. Some plans only record video without transcription.

"No research signals extracted"

Cause: Transcripts are too short or lack customer conversation Fix: Brief works best with customer-facing calls (sales, support, interviews). Internal team meetings may not generate research signals.

Tips for Best Results

Meeting Types That Work Best

• ✅ Customer interviews
• ✅ Sales discovery calls
• ✅ Support calls
• ✅ User research sessions
• ❌ Internal team standups
• ❌ Planning meetings

Fathom Features Brief Uses

• Transcripts — Full conversation content
• Highlights — Important moments you marked
• AI Summary — Fathom's structured summary
• Participant Info — Who was in the meeting

Fathom vs. Fireflies

Feature	Fathom	Fireflies
Setup	One-click OAuth	API key + webhook
Setup time	30 seconds	3-5 minutes
Summaries	Excellent AI summaries	Good transcripts
Research extraction	High quality	High quality

Both provide high-quality research signals. Choose based on which tool you already use.

What's Next?

Now that Fathom is connected:

• Connect Fireflies — Use both tools together
• Connect PostHog — Add analytics for full picture
• View Integrations — See all available integrations